FOR HEALTHCARE PROFESSIONALS
Medtronic

ResponseCare® Services

MIDAS REX SERVICES AND SUPPORT

Servicing Your Midas Rex Equipment
Midas Rex Service Depot
Midas Rex planned maintenance motor resized

When your OR cases depend on Midas Rex® motor systems and the Integrated Power Console (IPC), drive OR efficiency with ResponseCare service and support programs. For more information on programs and pricing, please contact rs.stresponsecareservices@medtronic.com.

 

Exchange Service Plan (ESP) Plus

Exchange Service Plan (ESP)

Exchange Service Plan (ESP) Lite

Repair Service Plan

Onsite Planned Maintenance

Factory Certified Exchange

SERVICE OFFERINGS/PRODUCTS COVERED

Exchange Service Plan (ESP) Plus

This program combines the benefits of our ESP with on-site planned maintenance from a factory-trained Medtronic technician. The program includes replacement of any Midas Rex equipment with a like-new unit using 100% authentic Medtronic parts. Don’t compromise performance by taking a chance with third party repair.

Download our brochure to learn more.

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Exchange Service Plan (ESP)

To help keep your cases on schedule, Medtronic’s Exchange Service Plan (ESP) is a fast and easy option that covers your Midas Rex handpieces, attachments, Integrated Power Console (IPC) and foot controls should they need service.

  • Drive uptime
    Minimize downtime and delays with overnight factory refurbished replacements.
  • Convenience
    Hassle-free service saves you time. Loaners are eliminated and prepaid shipping is included for returning units.
  • Contain costs
    Your maintenance costs are fixed for up to 3 years regardless of the number of exchanges.
  • Value
    The ESP price can be less than the cost of a single “pay as you go” repair or exchange.

With the ESP you can be assured that only factory-trained Medtronic technicians refurbish products using 100% authentic Medtronic parts. Don’t compromise performance by taking a chance with third party repair.

Download our brochure to learn more.

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Exchange Service Plan (ESP) Lite

This program offers overnight exchanges on customer motors only, enabling customers to cover their most expensive component. All other equipment may be exchanged or repaired at a preferred discounted rate.

Download our brochure to learn more.

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Repair Service Plan

If you need to have your equipment restored to its original specifications, our traditional repair service plan is for you. Your equipment will be repaired within days by expert Medtronic technicians using original Medtronic parts.

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On-site Planned Maintenance

The on-site planned maintenance service includes inspection and testing of your Midas Rex motors, attachments, consoles, and foot controls. Exchanges without an ESP will incur additional charges.

Download our brochure to learn more.

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Factory Certified Exchange

This option is a per-incident exchange of your Midas Rex equipment.

  • A simple process that eliminates loaners and reduces downtime.
  • Call by 5:00PM Central Time and receive a replacement the next morning with priority overnight shipping.
  • Refurbished exchange product has been thoroughly tested to meet rigid quality specifications.
  • Includes return shipping label for defective unit.

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For more information or programs and pricing, contact rs.stresponsecareservices@medtronic.com.