FOR HEALTHCARE PROFESSIONALS
Medtronic

ResponseCare® Services

NAVIGATION / IMAGING SERVICES AND SUPPORT

Medtronic Stealth and O-arm equipment

Our dedicated Medtronic Stealth™ navigation and O-arm® imaging support professionals help protect your equipment investment and support your OR staff with services tailored to meet your facility’s unique needs. Our services include:

Service and Support Agreement (SSA)

Per Incident Repairs / Time & Materials

Clinical Support Services

Education Services

ResponseCare eLearning

SERVICE OFFERINGS/PRODUCTS COVERED

Service and Support Agreement (SSA)

The ResponseCare SSA is a comprehensive package of essential services that consistently delivers uptime, peace-of-mind and value in a cost effective package. That’s value to your department and hospital.

Medtronic’s expert team of clinical specialists, field service engineers and technical support personnel ensure your Stealth navigation and O-arm imaging systems continue to deliver optimal performance. Comprehensive coverage includes:

  • High-priority, on-site service with parts, labor and travel included
  • On-site surgical support and in-services available by one of our trained clinical specialists
  • Software updates to keep your system current
  • Annual planned maintenance scheduled at your convenience to keep your system operating to factory specifications
  • Extensive hands-on product training at our Stealth University in Colorado and eLearning
  • Technical phone support 24/7/365

The benefits of a ResponseCare SSA are:

  • Cases run smoother and stay on time
  • Staff is more competent, confident and efficient
  • System operates at optimal performance

Download our brochure to learn more.

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Per Incident Repairs / Time & Materials

This option is for customers who prefer to pay as they need service and includes the following:

  • Planned maintenance and on-site visits on a fixed-cost basis
  • Medtronic representative on-site within 48 hours

For more information on programs and pricing, contact ResponseCare Technical Services:
Toll Free (US): 1-800-595-9709, Direct: 1-720-890-3160

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Clinical Support Services

Our clinical specialists are available to support your surgical cases for training purposes, immediate troubleshooting, and to increase your staff’s confidence in using your equipment.

Medtronic clinical specialists assist you with a variety of needs including:

  • Expertise for complex cases
  • Surgical procedure setup
  • In-service training of new OR staff and surgeons

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Education Services

Medtronic Surgical Technologies offers continuing education programs for your surgeons, nurses and OR staff, with CEU’s for nurses. Limited course enrollment encourages individualized learning so your staff can be assured that their personal learning needs are met. The curriculum provides practical knowledge of the software applications, instrumentation, systems and imaging protocols for our StealthStation® navigation systems and O-arm® intra-operative imaging solutions.

  • Basic & Advanced Training for Surgeons and OR staff
  • Stealth Cranial Navigation Training (with or without PoleStar® Surgical MRI Training)
  • Stealth Spine Navigation Training (with or without O-arm® Imaging System Training)
  • Stealth and Fusion® ENT Navigation Training

Visit www.STMedEd.medtronic.com for detailed course information, schedules and registration

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ResponseCare eLearning

Build confidence and competence with realistic scenario-based modules. Designed with your input to meet your needs.

  • Easy to access via http://responsecare-elearning.medtronic.com
  • Designed by expert Medtronic product specialists and technical support personnel
  • Versatile training to learn about the equipment for the first time or as a refresher
  • Earn a course certificate and one nursing contact hour upon completion of each module

Click here to watch a brief video about ResponseCare eLearning.

Download our brochure to learn more.

Click here to access the eLearning portal.

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