FOR HEALTHCARE PROFESSIONALS
Medtronic

ResponseCare® Services

Technical Services

ResponseCare Technical Services Team

The ResponseCare Technical Services team is just seconds away by phone ready to answer any question at any time. The team is composed of clinical experts who are standing by to help keep your Medtronic equipment running and your procedures on time.

  • Expertise: Clinical and technical experts handle 60,000+ calls per year
  • Fast and live: On our support line the average wait time is less than 20 seconds
  • Round the clock: 24/7/365

ResponseCare Technical Support contact information:

  • For StealthStation® and Fusion® navigation systems, O-arm® and PoleStar® surgical imaging systems, Midas Rex® and IPC® powered systems, and NIM® 3.0 or NIM Eclipse® nerve monitoring systems, call:
    Toll Free (US): 1-800-595-9709
    Direct: 1-720-890-3160
  • For Midas Rex® drills, call 1-800-335-9557.
  • For Meniett therapy, call 1-800-874-5797, option 4.

Click here to meet your ResponseCare Technical Services team

Download our brochure to learn more.

virtual support tool in use

Virtual Support 
 

The ResponseCare Virtual Support Tool is a secure, mobile-to-mobile solution that helps minimize downtime and allows for immediate troubleshooting and technical support to ensure that your equipment is operating at peak performance. This powerful tool brings our expert “helping hands” right into your OR and gives you the technical support you need at the touch of a button.

  • Assistance with system setup and troubleshooting before or after a procedure
  • Reduce system downtime and workflow disruption
  • Rapid response and problem resolution


Click here to watch a brief video about the ResponseCare Virtual Support Tool


Click here to watch video instructions for using the ResponseCare Virtual Support Tool
 

Click here to read more about the ResponseCare Virtual Support Tool
 

Click here to read brief instructions for using the ResponseCare Virtual Support Tool

ResponseCare eLearning
 

Build confidence and competence with realistic scenario-based modules. Designed with your input to meet your needs.

  • Easy to access via http://responsecare-elearning.medtronic.com
  • Designed by expert Medtronic product specialists and technical support personnel
  • Versatile training to learn about the equipment for the first time or as a refresher
  • Earn a course certificate and one nursing contact hour upon completion of each module

Click here to watch a brief video about ResponseCare eLearning.

Download our brochure to learn more.